Terms and Conditions

1. Agreement to Terms

By using RAMC Taxi services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

RAMC Taxi provides licensed taxi and private hire services in Stowmarket and throughout Suffolk. Our services include:

• Local and long-distance taxi journeys
• Airport transfers
• Pre-booked and immediate pickups
• Pre-booking service

3. Booking and Reservations

3.1 Making a Booking

Bookings can be made via phone, our website, or in person. All bookings are subject to vehicle availability.

3.2 Cancellations

Customers may cancel bookings free of charge up to 30 minutes before the scheduled pickup time. Cancellations made within 30 minutes may incur a cancellation fee.

3.3 No-Shows

If you fail to appear for a pre-booked journey, we reserve the right to charge a no-show fee equivalent to the estimated fare.

4. Fares and Payment

4.1 Pricing

Fares are calculated based on distance, time, and applicable rates. Quotes provided are estimates and may vary based on actual journey conditions.

4.2 Payment Methods

We accept cash, credit/debit cards, and other digital payment methods. Payment is due upon completion of the journey unless other arrangements have been made.

4.3 Additional Charges

Additional charges may apply for:

• Waiting time beyond the agreed grace period
• Tolls, parking fees, and congestion charges
• Late-night or early-morning services
• Cleaning fees for excessive mess or damage

5. Passenger Responsibilities

As a passenger, you agree to:

• Provide accurate pickup and destination information
• Be ready at the agreed pickup time
• Treat drivers and vehicles with respect
• Not consume food or drinks without permission
• Not smoke or vape in the vehicle
• Comply with reasonable driver requests
• Ensure children are properly supervised
• Pay the agreed fare upon completion

6. Refused Service

We reserve the right to refuse service to anyone who:

• Is abusive, threatening, or violent
• Appears intoxicated or under the influence of drugs
• Refuses to pay the fare
• Damages or attempts to damage the vehicle
• Violates these terms and conditions

7. Lost Property

While we make reasonable efforts to reunite passengers with lost items, we are not liable for lost, stolen, or damaged property left in our vehicles. Please contact us as soon as possible if you believe you have left items in one of our vehicles.

8. Liability and Insurance

All our vehicles are fully insured and licensed. Our liability is limited to the extent permitted by law. We are not liable for:

• Delays caused by traffic, weather, or circumstances beyond our control
• Missed flights, appointments, or connections
• Indirect or consequential losses

9. Complaints and Disputes

If you have a complaint about our service, please contact us within 7 days of the journey. We will investigate and respond to all complaints promptly.

10. Data Protection

Your personal data will be processed in accordance with our Privacy Policy and UK GDPR regulations. By using our services, you consent to such processing.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

For questions about these Terms and Conditions, please contact us: